From start to finish our experience was amazing! The office staff were kind and courteous and got us on the road quickly with put helmets and good directions. When we arrived at the trail, our instructors were quick, courteous, and funny as they described how to be safe on the trails but still have fun. It was a chilly , snowy day, and we didn’t bring enough clothes, so the trail host let us borrow some gloves, a coat, and a beanie that was his personal items. This company went above and beyond to give us a good experience, and we had the best time of pur lives. The highlight of the day was going up 216 (the hard trail) The machine made it through the rocky, snowy trail with ease. The machines are well maintained and do a great job. We will DEFINATELY book with this amazing company for future trips!